I am starting to wonder why I keep a phone at Snap Snap. Of course the reason is, I still get a few calls a week from customers or people who need information about selling their old clothes, jewelry, handbags...etc. and I'm sure people listen to my outgoing message when I'm not there (it's informative on all the above as well) But for the most part, the majority of the calls I receive are from telemarketers or people looking for monetary donations of some sort.
Several calls a day in fact.
It's starting to get annoying.
These calls are divided about 50/50 between automated messages (which I can't believe would move anyone to buy anything) and real live people. These types of calls are invasive and interrupt me when I am in the middle of working, and more often than not, the phone rings when I am trying to help a customer, which interrupts that interaction so that I can reach over and grab the phone, only to realize that someone is calling me about something I'm not interested in, or don't have (health insurance or credit card processing are the biggest culprits)
I usually have a standard answer that interrupts the scripts the live people are reading from, because I'm sure, as you know, these people never pause for breath or interaction with you. I say, "I'm sorry, I'm not interested, but thank you for calling" and then I hang up.
It's starting to get annoying.
Yesterday though? Yesterday was a doozie. The woman who called immediately launched into her spiel the minute my greeting was issued forth:
"I am calling to talk to you about your credit card processing machine..."
(note the lack of any greeting from most of these companies)
"I'm sorry, I'm not interested, but thank you for calling"
(I hang up phone and go back to what I was doing)
The phone rings again:
Voice of the telemarketer that just called:
"...you know? You're selling resale clothes, but you act like you're selling Gucci...don't you want to know how you can save money when you're buying people's clothes from them?"
She hangs up.
I almost *69 her back (as she didn't even mention the company name she works for) to tell her the following:
1. You know? I am a resale clothing store and I am a resale clothing store that actually sells Gucci. I have had Gucci in the shop along with Louis Vuitton, Coach, Prada and other name brand clothing and accessories. That is in fact, how I have kept the doors open as long as I have.
2. I have no idea how listening to you talk about credit card processing is going to personally save me money when I'm buying people's clothing...unless those people take credit cards. This makes no sense to me whatsoever. And if you know so much about my business (seeing as you kind of took on this attitude that you do...when you called me back to interrupt me again) then you would realize that information about credit cards or credit card processing machines are of no interest to me...
3. And in case you've forgotten, you are calling my business during business hours. You are invasive and interrupted me, without even checking to see if I had time to listen to you. I answered you politely...if you can't take people hanging up on you, or rejection...perhaps you need to rethink your job. I'm pretty sure I was probably not the first person to not want to listen to what you have to say...at least I try to be polite and thank you for calling. Yes, I hang up at the end of these interactions without waiting for your response, but you never wait, pause or listen for my response, so I figure it's only fair.
I'm not going to mention anything about any kind of economic times we happen to be in...but I don't think this is going to get any company any kind of business...In fact, I would be interested in the statistics or results in this kind of business practice. How much product do these people really sell over the phone? All in all, it gave me a big giggle and a fun story to tell...but I wanted to warn you,
You may want to watch out...The telemarketers are calling and they've got attitude.